Privacy Policy

We value your trust. This policy outlines how we protect and manage your personal data.

01

Introduction

Npaysewa India Private Limited ("Nepalekart", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our payment services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

02

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

Personal Identifiable Information (PII)

  • Name, email address, phone number, and mailing address.
  • Account credentials (username and encrypted passwords).
  • Identification documents (KYC) if required by regulation.

Financial Information

  • Transaction history and payment details.
  • Note: We do NOT store your full credit/debit card numbers or CVV. All card processing is handled by PCI-DSS compliant payment gateways.
03

How We Use Your Information

We use the collected data for various business purposes, including:

  • Service Delivery: To process transactions, recharge accounts, and pay bills.
  • Communications: To send you transaction confirmations, receipts, and important security alerts.
  • Security: To monitor and prevent fraudulent transactions and unauthorized access.
  • Support: To respond to your customer service requests and dispute resolutions.
04

Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

Service Providers

Payment processors (e.g., PayU), SMS gateways, and cloud hosting providers who assist in our operations.

Legal Requirements

If required by law, court order, or governmental authority to comply with legal processes.

05

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., maintaining your login session).

06

Data Security

The security of your data is important to us. We implement industry-standard security measures including:

  • SSL/TLS Encryption for all data in transit.
  • Regular security audits and vulnerability scanning.
  • Strict access controls for internal employees.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure.

Privacy Concerns?

If you have any questions about this Privacy Policy, please contact our Data Protection Officer.

Contact Us

Npaysewa India Private Limited
D 248/10 , Office No 202 , 2nd Floor , Abhishek Business centre Laxminagar New Delhi - 110092
Email: [email protected]