Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Payment

We accept Visa and Master Credit Card, Debit Cards and Net banking as mode of payments which are processed through our payment gateway partner PayuMoney. No information pertaining to payment is shared with us as you fill all the payment related information on your bank's site.

Recharge

Nepalekart has tied up with a third party enabler for the recharge. Nepalekart is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. Though, best efforts are made to keep the service above acceptance levels. User is solely responsible for the selection of mobile operator and the recharge amount. Nepalekart is not responsible for talk-time given against recharge done through www.nepalekart.com as this is purely at mobile operator's disposal.

Refunds

All sales are final with no refund or exchange permitted. You are responsible for the payment of the mobile number or DTH account number or bill payment and all charges that result from these payments. We shall not be responsible for any payment for an incorrect mobile number or DTH account number or bill payment number. In case, money has been charged to your card or bank account or pre-paid payment instrument and a payment/service is not delivered by the service provider within 24 hours of your completion of the transaction then you may inform us regarding the same by sending an email to [email protected]. Please include in the email the following details – the mobile number or DTH account number or bill payment number, service provider name, payment value, transaction date and order number. We shall investigate such incidents and if it is found that money was indeed charged to your card or bank account or pre-paid payment instrument without delivery of the payment/service then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your card or bank account or the Nepalekart Balance. We shall have the sole discretion to determine the mode of reversal from the above mentioned options.

Cancellation Policies

All the order are delivered instantly, Cancellation of order can only be possible if the order is pending due to server error or any issue at our Vendor/Party .

Shipping & Delivery Policies

Since all the services are as per API response of the Vendor/party delivery to customer is done within 30 seconds or may sometime due to network issue may takes max 24 hours.

Coupon Redemption

Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of Nepalekart.com.

Limitation of Liability

All transactions on the Nepalekart website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of Nepalekart or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by Nepalekart with respect to the recharge done by the user.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Nepalekart has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Nepalekart liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any user while availing any of the services on the Nepalekart website.

Registered Office.