Grievance Officer Details
In accordance with the Information Technology Act 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name
Rahul Kumar
Designation
Compliance & Grievance Officer
Address
Nepalekart,
-
Response Time
Within 3-5 business days
Escalation Matrix
If your concern remains unresolved after contacting our standard support channels, you may escalate the matter to the Grievance Officer. Please ensure you provide your transaction ID or ticket number in all communications.
- 1 Level 1: Contact our Customer Support team via the Contact Us page or email a@com.
- 2 Level 2: If not satisfied with Level 1 resolution, you may write to our Grievance Officer at the details mentioned above.